Article owned by team: Information Systems and Support


Citrix has replaced 'View' for students using computers at the Robertson Library. Here is what you need to know about file access to the H and I drives, using Citrixprinting, usb drives and logging off.


With Citrix, you launch one or more published applications. There is no visible operating system as it is only the apps themselves that are published.

File Access – H and I drives

Apps still have common drive mappings attached with them so, for example, you can launch the Citrix published application for MS Word, and open and save files from shared locations such as your personal H drive, OneDrive for Business and other shared drives (e.g. J shared for staff or I Courses for students).

You can also launch File Explorer directly, browse to a file and open it from there. If you double-click a .docx file, it will launch the Citrix published version of MS Word and open that file. Similarly, other supported file types (e.g. most MS Office docs, PDFs etc) will open in their respective application when opened from File Explorer.

App settings are maintained between sessions too, so you can pin a favourite folder in quick access in Word and it will stay pinned for next time, as well as between different applications.

What is special about using Citrix at the Robertson Library?

Because the Robertson library is a shared space between the University of Otago and Otago Polytechnic, the machines there are set up so that students from either institute can login to their respective system and access their documents and print.

Because there is no underlying operating system visible because Citrix is publishing the applications themselves, you may find you need to make use of the ALT + TAB key combination to switch between applications or bring an application back into focus.

Alt tab

Simply hold down the ALT key and cycle through all your open applications by pressing TAB.

To go back to the login page to launch a new application, ALT+TAB until the Internet Explorer icon is highlighted (with text matching the image) and release the ALT key

Internet explorer


There is a hold/release queue called “Citrix_Printing” which can be used to print a document and the document can be released from the OP printer at the back of the Robertson Library. You can also release the job from various other large printer/copiers around campus.


USB drives

Just plug these in, and they should pass through directly to your Citrix applications. They show up like the below example


Log off when you’re done

When you have finished it is important to log off before you leave. If you simply walk away, some of your applications could remain running and allow other users to view/access your files.

To log off when the application selection page is still active simply click your name in the top-right corner and choose “log off” as shown. Any open applications will be closed as part of this so make sure to save any files first.

log off

If your application selection screen has timed out (which can happen in the background whilst you are working in other applications) then you have two options:

  • To launch a new application and continue working, simply sign in again and launch the desired app. Note that when the page has timed out like this, your other applications should have remained running, so you just pick up where you left off by signing in again
  • If you’re finished anyway and want to leave, ALT+TAB to focus the window shown below and just hit the “ESC” key

timed out

This will disconnect your session and all applications you had open, and will return the computer to the page where the University <-> Polytechnic selection is made

If a University student has used the computer just before you and hasn’t signed off correctly you may find yourself looking at the University sign in screen. It looks like this:


Simply click somewhere in that window and hit the “ESC” key and you should be returned to the selection screen again


As always, if you have questions or need IT assistance please contact the Service Desk in the first instance:

Phone – 0800 765 948

Email –

Web -

Further information:

Contact: Information Systems and Support through case creation.