The service area on you case relates to the team that your case will be assigned to.

If you are unsure - just assign your case to the Service Desk and they will make sure that your case ends up at the right place.

Below is an outline of the types of cases that each team would usually handle.


Service Desk

The service desk is your first line of support for any issues or questions you might have.  If your case is not something that they can handle (and they can handle a lot) then they will escalate your case to the correct team.


AIC Service Desk

This Service Desk is specific to the Auckland Campus.  If you are located at the Auckland campus please log your cases under this service area.  Much like the general Service Desk if they are unable to provide you with the necessary support they will escalate your case appropriately.


Information Systems and Support

When an IT related matter is beyond the level of technical help that the Service Desk is able to provide, your case would be escalated to Information Systems and Support.  This team provides tier 2 technical support to assist the service desk in dealing with technical issues.


Information Systems and Support - EBS

Please select this service area if your case relates to the the student management system (EBS). 

This team is responsible for the data quality in the student management system (EBS4), building and maintenance of data driven reports and requests for data from within EBS4.

They also provide support and advice for business process, projects and system faults in relation to the Student Management System.

If you require training on how to use the student management system please select the subject, People and Culture - Development.


People and Culture - Development

People and Culture - Development if you require help or wish to attend training related to the following:

  • Treaty of Waitangi
  • Certificate in Mata a Ao Māori
  • Graduate Diploma in Tertiary Education (GDTE)
  • Professional Development opportunities
  • Staff Development Day
  • Workshops organised through PCT
  • Capability development of staff
  • Team development
  • Leadership development
  • New staff development
  • OP corporate systems support, eg Lync & EBS Training


Learning and Teaching Development

Learning and Teching Development is the service area to select if you need help with any of the following:

  • Ed Tech support and training in:
    • Moodle
      • course layout and design
      • resources and activities
      • gradebook
      • Turnitin
    • Abode Connect
    • ePortfolios
    • Audio visual tools
    • Mobile learning
    • OER and copyright
  • Online Moodle development
  • D4LS online development support and training


Campus Services

Campus Services are responsible for maintaining and managing OP’s campus facilities.

They can assist you with room and vehicle bookings, building access, trades maintenance, waste management, First Aid kit replenishment and more.

They also provide mailroom services and after-hours emergency support, and their project staff are also involved in larger works such as the Student Village and Campus Development Plan.


Design Hub

The Design Hub are Otago Polytechnic’s expert in-house design team.

Services they provide include graphic design, photography, video production, social media, campaign development and management (including media bookings i.e. paid advertising) and copywriting.

The services provided are for external marketing purposes.



This service area is where you can request:

  • a new webpage or change to the website/student hub
  • a student or graduate profile story
  • help with writing a publication
  • media advice
  • Insite advice
  • an email that can be sent to All staff or All students
  • advise on communications for internal projects
  • promote news to staff (eg Leading News or Insite)


Customer Services

Customer Services can help you with the following:

  • General Enquiries
  • Programme Information
  • Financial Payments
  • Visitor Car Parking



The registry team can assist you with the following:

  • Student Applications (Domestic and International)
  • Graduation
  • Enrolments and Withdrawals
  • Student Fees
  • StudyLink Loan information
  • Result Amendments
  • Historic Results
  • Transcripts and Certificates
  • NZQA results


Quality Services

This service area provides leadership, expertise, guidance and support in the areas of quality programme development

They can help you with:

  • Programme Development
  • Moderation
  • Monitoring