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Article owned by team: Otago Polytechnic Service Desk

 

Brief: 

If you want to talk face to face, give us a call or email. Here is all you need to know to get it done.

Detail:

Call us if you have any IT issue that impacts on your studies, and we’ll do our best to help.

0800 POLY IT (0800 765 948)    servicedesk@op.ac.nz    Dunedin Campus, H Block Level 1, Room H107

When you call, or email, it is very helpful if you quote your student ID number to speed up the job logging process. You may be asked some questions to verify your identity, just so we are sure we are helping the right person.

 

Hours of Service
Monday to Friday    8am to 5pm (Fully Staffed)
                                5pm to 9pm (Staffed by one person)
Saturday                  Closed
Sunday                    1pm to 5pm (Staffed by one person)
Public Holidays       Closed


Extended IT Support is provided throughout the Academic Year, beginning from Tuesday 7 February 2017 until Friday 1December 2017.

After the 1 December, we drop back to Normal Business Hours until Otago Polytechnic closes for the year.

Please note: there are times during the day when the Student IT Service Desk call queue can get rather busy.

If you are calling us. Please be patient and hold on. If we have a significant delay in answering your call, you will be able to leave a voice message after approximately five minutes on hold – but please leave your full name, Student ID number, and a contact phone number so we can call you back.

Remote Support
We have the ability to link up with computers out on the Internet and see what is on your screen. However, we can only connect with computers owned by you, and only with your permission. 

If you are experiencing problems with a computer owned by your employer, we ask you first contact the IT support person who looks after your business computers. We are very happy to work with them to help resolve your IT issue, but we need to respect your employer’s IT policies. Our remote support system is a safe and secure system where we ask you to log onto our support.op.ac.nz  website, and we meet you on the Bomgar server. (This system is not a “peer-to-peer” connection and is very secure.) At the end of the support session all trace of the connection is removed and your computer privacy is assured.

To obtain help via a remote support call, please call the Student IT Service Desk, and they will provide the instructions on how to make this connection.

Further information:

contact: Service Desk through case creation.