You can follow the steps below when prompted to set up your security info immediately after you sign-in to your OP account.
You'll see this prompt only if you haven't set up the security info we require. If you've previously set up your security info, but you want to make changes, see the Add or update your security info overview.
You’ll need to use one of the previously registered methods to access your security info. If you no longer have access to the registered methods, contact our service desk on 0800 765 948 for assistance.
We use the security info you register for multi factor authentication during the sign in process and to verify your identity if you use the Self Service Password Reset feature.
After you sign in to your work or school account, you’ll see the following prompt requesting more information. You can skip this for up to 14 days, then you’ll have to provide the required info before you can access your account.
You can choose from an Authenticator App, Text message or phone call and we're asking you to setup 2 methods. We recommend an authenticator app is one of the methods.
If you're unable to use any of these methods, please let us know by logging a case or send us an email.
- If you want to use an authenticator app other than the Microsoft Authenticator app, select I want to use a different authenticator app.
- An authenticator app is the preferred method however you can select I want to set up a different method if you’d like to choose something else.
Select Download now to download and install the Microsoft Authenticator app on your mobile device, and then select Next. For more information about how to download and install the app, see Download and install the Microsoft Authenticator app.
Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.
Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account.
Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. For information about how to add the code manually, see Manually add an account to the app.
Return to the Set up your account page on your computer, and then select Next. The Scan the QR code page appears.
Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 5. If the QR code reader can't read the code, you can select the Can't scan the QR image and manually enter the code and URL into the Microsoft Authenticator app. For more information about manually adding a code, see Manually add an account to the app.
Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.
Approve the notification in the Microsoft Authenticator app, and then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.
On the Phone set up page, choose whether you want to receive a text message or a phone call, and then select Next. In this example we're using text messages, so you must use a phone number for a device that can accept text messages. A text message is sent to your phone number. If would prefer to get a phone call, the process is similar.
Enter the code provided by the text message sent to your mobile device, and then select Next.
Review the Success page to verify that you've successfully set up both the Microsoft Authenticator app and a phone (either text message or phone call) method for your security info, and then select Done.
Contact: Service desk through case creation.